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The client has the right to expect the following:


  1. Be treated with consideration, respect, and full recognition of the client’s dignity and individuality, including privacy in treatment and personal care and respect for personal property, and including being informed of the name, licensure status, and staff position and employer of all persons with whom the client/resident has contact.

  2. Receive appropriate and professional care without discrimination based on race, color, national origin, religion, sex, disability, or age, nor shall any such care be denied on account of the patient’s sexual orientation.

  3. Participate in the development and periodic revision of the plan of care, and to be informed in advance of any changes to the plan.

  4. Be informed that care is evaluated through the provider’s quality assurance program.

  5. Refuse treatment within the confines of the law and to be informed of the consequences of such action, and to be involved in experimental research only upon the client’s voluntary written consent.

  6. Voice grievances and suggest changes in service or staff without fear of restraint, discrimination, or reprisal.

  7. Be free from emotional, psychological, sexual, and physical abuse and from exploitation by the home health care provider.

  8. Be free from chemical and physical restraints except as authorized in writing by a physician. 

  9. Be ensured of confidential treatment of all information contained in the client’s personal and clinical record, including the requirement of the client’s written consent to release such information to anyone not otherwise authorized by law to receive it.  Medical information contained in the client’s record shall be deemed to be the client’s property and the client has the right to a copy of such records upon request and at a reasonable cost.

  10. Be informed in advance of the charges for services, including payment for care expected from third parties, and any charges the client will be expected to pay.




The provider has the right to expect the client will:


  1. Give accurate and complete health information.

  2. Assist in creating and maintaining a safe home environment in which care will be delivered.

  3. Participate in developing and following the plan of care.

  4. Request information about anything that is not clear, and express concerns regarding services provided.

  5. Inform the provider when unable to keep an appointment for a home visit.

  6. Inform the provider of the existence of, and any changes to, advanced directives.

  7. Understand that the acceptance of services does not ensure continuation of service beyond the agency’s ability to care for the patient safely.


Your concerns are important to the LHRA Home Health Agency. We will give full consideration to your concerns and make every effort to resolve the issue in an agreeable manner.  We assure you that you will have the opportunity to voice grievances and recommend changes in services and/or polices without discrimination, coercion, reprisal, or unreasonable interruption of services from the Agency or staff.



If you have a concern, please submit it in writing to the LHRA Home Health Agency.



Cathy Weigel, RN

LHRA Home Health Agency

25 Union Avenue

Laconia, NH  03246

We will contact you or your representative and make every effort to resolve the concern to your satisfaction.


If the concern cannot be resolved to your satisfaction, you may submit it in writing to the LHRA Executive Director for review.



Tom Cochran

32 Canal Street

Laconia, NH 03246


Please be advised that you may lodge complaints with:


NH Department of Health and Human Services

129 Pleasant Street

Concord, NH 03301

Tel: 1-800-852-3345 x 9226


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